are the advantages of having a local care agency
Local Care Agencies are usually smaller
in size and cover a smaller geographical area than most national
chains. Smaller agencies can offer more continuity in the carers
that they provide and are more likely to stick to times that
are set out in the care plan. It can offer a more personalised
service, matching carers to clients on an individual basis.
does 'Value for Money' mean?
most agencies have a 1hour minimum call out policy, we want to
offer you value for money. Our minimum calls are half an hour,
which means you only pay for care that you require. Our
Care workers are efficient in their work which means that
you do not pay any more than necessary.
In what areas do you provide Home Care?
We currently provide to our local area and
surrounding villages. Kirk Ella, Willerby, Anlaby, Swanland,
West Ella, Cottingham and Hessle.
you registered with Care Quality Commission (CQC)?
we are registered and regulated by the CQC, therefore we are
licensed to provide care for you.
should I expect from a Care Agency?
By choosing a care agency you can
ensure that our care staff are fully trained, CRB checked
and can provide the support that meets your needs.
You will receive a personalised assessment of needs in which you
make the decisions about what care you want to receive.
An agency ensures that there will always be carers available to
provide your care services and that the care staff are insured
to do so. You will be assigned a Care Manager and a Main Care
Worker so you will always have contact and support for your continually
We can provide as much care as may need to help you maintain
your independence so that you can live at home safely.
many care workers are assigned to me?
This depends on how large your care
package is. Usually for a client who has 1 visit per day it would
be 2, one would be your main care worker and the other cover for
If a client had 4 visits per day this may mean that they would
see 4 carers in the lifetime of their care with us. One would
be a Main Care Worker who you would see on a daily basis, there
would be another for evening visits and the other two would
cover for holidays etc.
We ensure that staff schedules are personalised to clients;
routines will form and you will know which carer is coming at
a specified time that you set to fit your requirements.
I be able to purchase care from any care agency?
Yes you are in control of your
choices. If you are self funding you can contact the agency
directly to arrange your own care.
If you think you are entitled to some financial assistance from
the Local Authority they will come and do an assessment and decide
how much care you are entitled to. From this they can commission
the care themselves, meaning you won't be able to choose the agency
given to you.
If you want a particular care agency you can request for a
Direct Payment. This is where you get a budget from the Local
Authority for you to purchase your own care. Giving you more choice
of the services and agency that you want to use.
How do I get assessed to see if
I'm eligible for funding from Social Services?
You would have to contact the
social services in the local authority where you live to arrange
an assessment from them. Currently if you have more than £23,500
in savings (East Riding Council) then you would have to pay full
cost towards your care services. For amounts less than this you
may be entitled to Local Authority funding part of your care or
the full cost of your care.
I expect the same care worker all the time?
Yes, you can expect the same team
of care workers. However each staff member is entitled to
holidays and days off. To avoid distress to you we like to introduce
you to your main care worker as well as those who will be providing
the care when they are on holiday. Routines are formed quickly
and you would expect to see the same carer on regular days.
I expect the care worker to arrive at the same time?
Generally, they would get into
a routine and arrive at the same time,
however there are times that they might get delayed from their
previous client and may arrive later than expected, in most cases
when this occurs the Care Manager would give you a call to ask
if this is ok or arrange for another carer to come in their place.
does Quality mean in care?
that you have the right to dignity, respect, confidentiality and
privacy. All of our Care Workers work towards the aim of increasing
your quality of life. To some people this would be to see a friendly
face once a day, to others this may mean a social outing to help
them get back into the community.
is my care plan put together?
Our dedicated Care
Manager will arrange to visit you at a time that is convenient
to do an assessment. We will work with you to assess what care
you require. We will discuss what services you would like,
times which you prefer as well as things that carers should know
such as personal preferences. We would also do a risk assessment
of your house to ensure that yourself and the carers are safe
at all times when at your house. We would ask to look at bathrooms
and mobility equipment to assess if it is adequate to meet your
is a Holistic approach to my care?
This is where we consider all
of your needs when making an assessment. These could be personal,
social, financial, psychological, physical, emotional or spiritual.
We will work with you to find a solution to any problems you may
have. For example if you feel you want to go out into the community
more often we can arrange social visits or day centres to try
and find a solution to your needs.
can I change the frequency of the care that I receive?
As your needs are
constantly changing, the care you receive needs to change with
it. If you feel you need more or less care then you can tell the
care worker or contact the Care Manager directly to arrange
a re-assessment of your needs.
Our care workers are also trained to notice changing needs, if
they felt you were not managing with the care you receive they
would contact the Care Manager who would then contact you to arrange
a review. We also hold regular reviews with you to ensure your
needs are continually met.
I ask the Care worker to stay longer?
Not without prior agreement
as they will have to attend to their other clients. If you know
that you want extra time on a particular day please contact the
Care Manager who will be able to arrange that with the Care Worker.
you insured for accidents or incidents?
Yes, we have full
employer and public liability insurance in the event of somebody
being injured by an accident.
Have all staff been trained?
Yes, Our staff
are trained and supported throughout their careers. As well
as compulsory training we also encourage our staff to do NVQ2
qualifications in health and social care. Our staff have years
of experience in working in the Home Care profession and have
seen many cases which they have drawn experience from to help
them deal with individual needs.
could be entitled to benefits, which could help with the cost
of your care.
Adviser: Use Benefits
Adviser to find out what benefits you could get
Housing Allowance: East Riding Council Local Housing
and disability benefits
assistance: Homecare assistance from East Riding
Homecare assistance from Hull City Centre
and Joan Club Cottingham:
Social Club at Cottingham
Anlaby Community Care Centre
Yorkshire Bus services
Taxi services in Hull area
Payment Assistance Council: Information
on Direct Payments From the East Riding Council
much will you pay by going through the Social Services:
on how much you will be required to pay by going through the Social
Services (East Riding Council)
Assistance from Hull City Council: Information
Assistance from Hull Council
Concern: Help the Aged are now Age UK
Alzheimer's Society: Alzheimer's Society National
: A national
charity helping disabled adults and children use computers and
Defenders' International :
Our group of organisations work together globally for the protection
British Heart Foundation:
Have a wide range of tools and resources to provide
you with information about heart health.
British Red Cross : volunteer-led
humanitarian organisation that helps people in crisis, whoever
and wherever they are.
Aid Foundation: The Charities Aid Foundation is
a registered charity that works to create greater value for charities
and social enterprise.
Ramps and Scooter Ramps in lightweight and portable aluminium
or glass fibre and graphite.
Bus Passes Blog: News
items about bus passes/freedom passes, and older people in general
in the UK.
Bus Travel: Bus Pass - Concessionary Fares - Travel
Information - England, Scotland & Wales
at Home Today: is
an online home care advice directory of UK home and domiciliary
care agencies and services.
in straight, curved and rental stairlifts
Aid Info: A general information
resource about hearing aids, reviews, articles, suppliers, prices,
batteries and accessories etc.
UK Over 50's Funeral planning:
Pre arrange and pay for funeral costs
Co-Operative Funeral Care plan:
Funeral Care plan by the Co-Operative
Funeral Pre-payment Plan
Life Direct: Sun
Life Direct Funeral Plan